Cancellation & Refund Policy

Cancellation & Refund Policy

QDiagnostics holds all the rights to reschedule or cancel a test booking without any prior intimation to the users or patients. The time provided for consultation or performing tests is analytical and actual time for providing such services may get modified depending on the availability of the phlebotomists or field specialists. Users can also reschedule or cancel the bookings as per their convenience.

In case of cancellation or non-confirmation of the booking by QDiagnostics due to any reason, the user/patient may contact QDiagnostics for rescheduling the booking within 15 (fifteen) days of cancellation and if user/customer fails to do so, the appointment with 15 (fifteen) days then such user/customer will not be allowed to get a refund or cancellation of the payment as may be made to QDiagnostics.

Users will not be entitled to any refund after 15 (fifteen) days from the day they make the payment. However, in case QDiagnostics gets a written request for refund within 15 (fifteen) days, the total amount paid (without interest-subject to a deduction of INR 150/- (Indian Rupees One Hundred and Fifty) towards organizational charges) will be credited for any additional purchase of similar or amount greater than that within a maximum of 30 (thirty) days from date of cancellation.

The confirmed amount due for refund shall be processed within 15 (fifteen) working days from the date of the cancellation, subject to all terms of use being met effectively. In case of payment made offline, the money will be transferred through Bank a/c IMPS, NEFT or Cheque.

QDiagnostics shall not be responsible in any way for any hassle or loss caused to the user as a result of such rescheduling or cancellation of the booking. Further QDiagnostics reserves the right to reject service at any time without offering any reasons.

Indemnification

Users hereby agree to preserve, indemnify and hold the Company and keep the Company and its associates and each of their respective officers, clients, directors, employees, agents, or representatives harmless from and against all third party activities, proceedings, claims, liabilities (including legal liabilities), penalties, demands and pricing (including without limitation, permissible costs on a solicitor/attorney and own client basis), damages, losses and/or expenses however taking place out of or resulting from:

Your use of the Website or the Services and violation of any of the Terms and Conditions by You; or

any claim or proceeding brought in by a third party against the Company because of the Infringement by users of any intellectual property rights of that third party.

Confidentiality

For the Company’s Terms of Use, “Confidential Information” refers to all nonpublic data revealed by a Party or its employees, clients, or contractors (cooperatively, the “Disclosing Party”) to the other Party, its associates its employees, clients, or contractors (cooperatively, the “Receiving Party”) that is elected as confidential or that, provided the nature of the data or the circumstances surrounding its disclosure, practices should be referred to as confidential. Confidential Information includes concerning Company, nonpublic information associated with the Company’s technology, procedures, processes, customers, business proceedings and operating processes, promotional and marketing activities, finances, and other business events, etc. and about the users, the personal information disclosed by Users while booking and the information relating to User’s Account, username or password, and User’s test report(s).

The Receiving Party will, always preserve, and cause its agents, clients, employees, contractors, and associates to preserve the confidentiality of all Confidential Information. The Receiving Party will acquire all reasonable measures to avoid revelation, distribution, or unauthorized use of Confidential Information by it or any third party. The Receiving Party will not use the Confidential Information of the Disclosing Party for any rationale whatsoever other than those purposes set forth herein.

Usage and Transfer of Personal Information

QDiagnostics website may include pages that provide users with the opportunity to provide us with Personal Information about themselves which shall be considered as per the Privacy Policy of QDiagnostics. Further users may agree to the following Terms of Use:

Collection and Delivery are reliant on several practical and value parameters. QDiagnostics assumes no responsibility towards any time delay caused on account of the above factors essential for review, analysis reporting and third-party service delay outside of our control. QDiagnostics does not offer any medical advice and services offered must not be considered as an alternative for professional medical advice, diagnosis or treatment. Take proper guidance or medical advice from the professionals prior to booking a test for any medical condition. Please correlate clinically.

QDiagnostics shall not be held liable in any manner for the genuineness of the personal information or sensitive personal data or information provided by the User to Redcliffe Labs or any other person acting on behalf of the company.

The User is to be held liable for maintaining the privacy of their account access information and credentials and restricting any unlawful access and use of Services through the QDiagnostics website. The User shall be held responsible for all uses of the User’s credentials, whether or not approved by the User. The User shall instantly inform QDiagnostics of any actual or suspected unlawful use of the User’s account or password.

If a User provides any information that is false, inaccurate, outdated or incomplete (or proves to be false, inaccurate, outdated or incomplete), or QDiagnostics has reasonable grounds to believe that such information is incomplete, QDiagnostics holds the right to suspend or terminate such account at its sole discretion.

Users do hereby permit QDiagnostics and its associated members to collect the electronic copy of the report from our Diagnostic centre/ Labs and offer the same to the Users.

Modification of Terms of Service

QDiagnostics reserves all the rights to modify and update these Terms of Use and the Privacy Policy at any time without prior notice. As such, users are requested hereby to periodically evaluate these Terms of Use, our Privacy Policy, and any other guidelines that may be available on this Website, each of which are available through the Website homepage. Continual practice of our Services will be considered acceptance of any modifications. The User hereby agrees that, during the period of this Contract, we may alter or modify the Terms and Conditions, and amend the services offered under this Agreement. Any such modification or change will be requisite and useful instantly on release of the modified Agreement or change to the Service(s) on our website. Unless we explicitly inform otherwise, these terms integrate and replace any other terms related to the Services.

QDiagnostics reserves all the rights to suspend service, or deny admittance to anyone who violates our policies or the terms and conditions mentioned herein, without prior notice or warning.

User consent

All Users / Patients herein referred as 'I/We' of the Website employing using/browsing the Website and in any manner reaching out to the Company either through a call or message or email or social channel / in person or through any other way hereby consent to the following.

I/ We are inclined to opt for a diagnostic test of my own choice as required or as the case may be.

I / We are aware that the 'Company' is providing diagnostic test services to assist us in getting sample collection, sample processing & reporting done in a timely manner from its network of certified labs either of it’s own or of any third party.

I / We understand that the 'Company 'that includes its staff, representatives, employees etc., do not provide any medical opinion or counselling.

I/we understand that the Company is not responsible for checking the need or genuinity of the prescription provided by us and is not responsible for the tests being prescribed in any manner.

I / We understand that Pre Conception and Pre-Natal Diagnostic Technique for Sex Selection (Gender Selection) is prohibited in India and is a punishable offence. The Company being an Indian entity, does not aid, assist or support the same in any part of the world or in any way.

I / We understand that we shall look at our own legal opinion/ guidance before opting for any particular services from the Company.

I/ we understand that "Company" has zero-tolerance for unethical practices including but not limited to "Gender Selection" and any violation of the laws of the land, I/we shall be solely liable and responsible.

I hereby authorize and give my consent to the Company to send me, either through itself or through any third party service provider, from time to time various information / sms / email / alerts / Whatsapp / notification / other messages or calls or commercial communication, and other services on my telephone or mobile numbers given by me to the Company whether these numbers are registered with National Do Not Call Registry / listed in National Customer Preference Register or not. I agree to receive Whatsapp or through any other medium any update from the Company and this shall act as an explicit consent for the same. I also confirm that by sending any of such messages / calls, I will not hold the Company and its third party service provider liable / institute compliant under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.

I/ we have made true and correct representations including the ones stated herein and shall indemnify/keep the Company indemnified as the case may be for any breach or violation of the stated terms or laws of the land.

I / We understand that the Company shall not be liable for any medical opinion/negligence or any medico-legal aspect.

I/we have thoroughly understood the Terms & Conditions stated herein and shall be solely responsible for not abiding any such terms or violation of the laws of the land in any nature.

Miscellaneous

Governing law and Dispute Resolution- The contract and Terms and Conditions shall be governed by and build in accordance with the lawful policies of India only without reference to disagreement of laws, standards and all disputes arising in connection hereto shall be subject to the restricted authority of the courts of New Delhi, India.

Assignability - The Company may allocate any of its duties/obligations to any other Person without prior intimation to the User/Customer, at its sole discretion. However, you shall not allocate, sub-license or otherwise transmit any of your rights under this policy to the third party, unless a written permission is taken from the Company.

Severability - If any provision of these Terms of Use is found to be unlawful, the invalidity of that provision will not impact the authority of the remaining provisions of the Terms and Conditions, which shall remain in full force and outcome.

Waiver - Failure by the Company to work on any right or remedy under these Terms and Conditions does not comprise a waiver of that right or remedy.

Force Majeure – QDiagnostics is not responsible for failure to perform any of its liabilities if such failure is as a result of Acts of God (for example; fire, flood, earthquake, storm, hurricane or other natural calamity), conflict, hostilities (regardless of whether war is declared), civil war, upheaval, revolt, insurrection, military or seized power or confiscation, terrorist activities and nationalization.

Grievance Redressal: The Company shall attempt to deal with grievances or complaints of the Users/customers to the extent possible. Towards this the Company is dedicated to outline a Grievance Redressal Cell, which can be reached on the phone number as provided in the Website or may mail to contact@QDiagnostics.in

External Links

This Website may include hyperlinks to third party website(s) controlled by parties other than the Company. Such hyperlinks are provided for general reference only. The Company does not take control of third party website(s) and is not accountable for the content they choose to represent or publish. The Company’s inclusion of hyperlinks to third party website(s) does not involve any endorsement of the material on third party website(s) or any connection with their operators.

The Company is not liable for any form of communication, whatsoever, received by You from any third party website(s) or for any errors, omissions, or demonstrations on any third part website(s). The Company does not approve any advertiser on any such website(s) in any way.

Communication with the Customers/Users

At QDiagnostics, we prioritize and value our customers’ privacy and security and thus we ensure the confidentiality of their data intact with us. By accepting our terms and policies, customers or users give QDiagnostics Labs the consent to contact them with required information on our services via our telemarketing / telecalling services, which will be helpful for our users, even if their number is registered in NDNC ( National do not call registry) or DND (Do not disturb).